Missing or Delayed Parcel
We're sorry to hear! If your parcel hasn’t arrived or appears to be missing, please contact us here and we will lodge an investigation with the courier on your behalf.
Investigation Timeframe
Courier investigations can take up to 5 business days to complete from the time you contact us.
Need Your Items Urgently?
If you need your items sooner, you are welcome to place a new order while the investigation is ongoing.