Trouble Using the Returns Portal?
If you’re having issues lodging your return online, we’re here to help.
To get started in the Returns Portal, you’ll need your:
- Order number (starts with JW)
- Email address used at checkout
- Ensure your returning your order within 365 days of your original purchase
Common Troubleshooting Tips
Make sure your order number is entered without any special characters (e.g. no “#”) and has no extra spaces.
If an item can’t be selected, it’s likely because it’s already been refunded or a return label has been previously created for that item.
Still need help? No worries — contact our team here, and we’ll be happy to assist you with your return.