At JOHNNY BIGG, we take pride in providing quality products to our customers. We want you to enjoy your purchases and shopping experience with us. That’s why we offer 365-day returns, including on sale items, and a variety of flexible options to make the process easy and convenient.
Returns
If you’re not completely happy with your JOHNNY BIGG products, you can return them easily.
Return Options
Return your online order to your nearest JOHNNY BIGG store.
Alternatively, lodge an online return here for a flat-rate fee of $9.60.
Please note: Online orders cannot be returned to Myer concession stores.
In-store purchases cannot be returned online and must be returned in-store.
Return Eligibility
To be eligible for a refund, please ensure:
- The return is made within 365 days from the date of purchase.
- You have a proof of purchase.
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The item is unworn, unwashed, and in its original condition with the swing ticket still attached.
How to Return Online Orders
If you meet the above criteria, follow these 3 easy steps:
- Visit our Returns Portal. (NZ Returns Portal here)
- Enter your order number (starting with JW) and your email address.
- Select the items you wish to return. Once completed, you will receive a return label.
Repack your items, attach the return label to your parcel, and drop it off at any Australia Post red street posting box or post office.
Exchanges
While we’re not able to offer online exchanges right now, you have two options:
Visit a JOHNNY BIGG store with your receipt and our team will be happy to help.
Or, simply return your item for a refund and place a new order for what you need.
Special Note on Underwear
For health reasons, underwear purchases are non-returnable, unless there is a genuine manufacturing fault.
Processing Time
We aim to process returns within 1-2 business days of receiving them at our warehouse. However, during high-volume periods such as holidays, delays may occur. We apologise for any inconvenience.
If your return has been delivered but not processed in a timely manner, please contact us here.
Faulty Items
We thoroughly inspect all goods before dispatch to ensure quality. However, if you believe your item has a manufacturing fault:
Lodge your faulty return through our Returns Portal (NZ Returns Portal here), or
Contact us here as soon as possible.
Important
Refunds cannot be guaranteed without prior photographic evidence of the fault.
A product is considered faulty or not of acceptable quality if it:
- Is unsafe, not durable, or has faults beyond what is reasonably expected for the product type and price.
- Does not perform the functions you would reasonably expect or is unfit for purpose.
- Does not match the description on packaging, labels, or advertising.
If you need further assistance, feel free to contact our Customer Support team.
For full details, please refer to our Returns & Exchanges Policy.